Thank you. Your password and secret answer have been reset and sent to your email address.
The next time you login to your account you will be prompted for these details and asked to change them to something memorable to you.
Please return to the Student Finance England homepage and use the details you have been emailed to login to your account.
You need your password and secret answer every time you login to your online account or contact the Student Finance England Customer Support Centre.
Show password reset email
As requested via our website, this email contains a new password and secret answer to allow you to access your student finance account.
Your Internet Password is: EXATYP34
New secret question answer: CADERR65
To access our website you will need your Customer Reference Number and both the internet password and secret answer listed above. When you first log into the website you will be asked to select a new password and secret answer. Please choose something that you will find easy to remember but that would be difficult for someone else to guess.
Should you contact the Customer Support Office our advisers will ask you for your Customer Reference Number and two random characters from your secret answer to confirm your identity. Please do not reply to this email.
