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SLC will determine, in our sole discretion, whether there has been a breach of these terms and conditions through your use of our site. Where a breach has occurred we may take such action as we deem appropriate.

If you have any questions about the content or operation of this website then please contact webmaster@slc.co.uk

If you have any questions about the payment, repayment of student loans or any of the other products administered by SLC please refer to the appropriate part of this website or refer to the website applicable to that product.

1. Company Details

This website is operated by SLC. SLC is wholly owned by the UK Government and operates within the policy context set by the UK Government, the Scottish Ministers and the legislative framework.

Registered office of the Student Loans Company:
21 St. Thomas Street, Bristol BS1 6JS.
Registered in England No. 2401034.
VAT registration number. 556 4352

Details of SLC's functions are set out elsewhere on this website.

SLC has offices at:

Headquarters
Student Loans Company Limited
100 Bothwell Street
GLASGOW
G2 7JD

Hillington Office
Student Loans Company Limited
11 Carnegie Road
GLASGOW
G52 4JT

Colwyn Bay Office
Student Loans Company Limited
Princes Park
Princes Drive
COLWYN BAY
LL29 8PL

Darlington Office
Student Loans Company Limited
The Memphis Building
Lingfield Point
McMullen Road
Darlington
Co Durham
DL1 1RW

2. Prohibited Uses

You may only use our site for lawful purposes. You may not use our site:

In any way which breaches or is likely to breach any applicable local, national or internaltional law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose, intention or effect.
To send or upload any material which does not comply with our content standards.
To knowingly transmit any data, send or upload any material which contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell and part of our site in contravention of these terms and conditions.
Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
Not to attempt to use excessive bandwith that could constitute a device of service attack.

3. Data Protection and Privacy

By proceeding to complete this registration form, you hereby confirm that you are either now or you intend to be a student seeking support to study at a College or University in the UK or you are the parent, spouse or financial sponsor of a student making such an application. If you are not a student or a parent, spouse or financial sponsor of a student making an application for support in the UK then your registration on this website will not be accepted and your application will automatically be deleted.

By proceeding with this registration form you hereby consent to the Terms and Conditions herein and to SLC processing your personal data for the purpose as stated.

The Student Loans Company Limited is registered as a Data Controller with the Information Commissioner under the Data Protection Act 1998 and is committed to respecting your online privacy. We will apply appropriate protection and management of any personally identifiable information you share with us. The level of protection will be based on an assessment of the harm that is likely to be caused by the loss or unauthorised disclosure of the personal information you give us. The information you provide will be processed by SLC in accordance with the Data Protection Act 1998. These Terms and Conditions only cover this website and do not extend to links to other external websites within this site.

SLC is committed to protecting the privacy and security of the information you submit to us. All personal information you provide is transferred via a secured connection. This is completed under 128 bit SSL (Secure Socket layer) encryption, which is a leading security standard for the transmission of data within the e-services industry.

If you choose to use the 'web chat' or 'co-browse' facilities available on our website, you should be aware that these services are hosted within the United States of America, and therefore by electing to use these facilities you are accepting that any information you disclose will be processed on behalf of SLC by LivePerson Inc in the United States of America.

The information provided in this form will be used to process the student finance application. The Student Loans Company (SLC) will use the information provided to determine the eligibility for student finance, assess the maximum amount of financial support entitled to and to make payment of student support. SLC is the data controller for this information. The Secretary of State for Business, Innovation and Skills has transferred certain functions relating to student finance applications to SLC. The Secretary of State for Innovation, Universities and Skillsis also a Data Controller for all of this information as he is responsible for it by law. However, if you would like to see your information please contact SLC.

SLC may use this information for test purposes in the course of maintaining or developing their systems. Information may also be disclosed to the H.M. Revenue and Customs to assist in the collection of loan repayments. In the future the H.M. Revenue and Customs may have shared access to the loan account information to assist in the performance of that function.

SLC will have access to the loan account information to set up the loan account, provide customer assistance services and, generally, to respond to any questions received from the student or the student's parent, spouse or financial sponsor and update information on the loan account.

Where appropriate, the relevant College or University will receive from SLC information in the registration form to facilitate the loan account and make payment of the support to the student. It is envisaged that the College or University may have shared access to the loan account information in the future to facilitate this function.

The Department for Business, Innovation and Skills (DBIS) may use information provided in this registration form and application for student support for statistical purposes to monitor the performance of the support system and to inform future policy.

By law, SLC and Colleges or Universities are under a duty to protect the public funds they handle and may use the information provided in this registration form and application for student support to prevent and detect fraud. They may also share the information, for the same purposes, with other organisations which handle public funds.

SLC will only use the personal data as necessary to provide the aforementioned services. You agree that they can use this personal data for such purposes unless and until you inform SLC otherwise or unless you grant your consent to further uses of this personal data.

SLC will not keep the personal data for longer than is necessary or is permitted by law and they will take all reasonable steps to ensure that it is kept up to date.

You have a right of access to the information held about you processed by SLC and access requests should be submitted to 100 Bothwell Street, Glasgow G2 7JD. All access requests should be in writing and should be accompanied by the statutory fee of £10.

Where you come from a country that is not a member of the EU, and your eligibility for student support is assessed by DBIS, it is DBIS who is the data controller in respect of that eligibility assessment and so you should send the access request to DBIS at PO Box 89, Darlington, County Durham, England, United Kingdom, DL1 9AZ.
SLC have legal obligations under the Data Protection Act 1998 to ensure that all information held and processed complies with the principles of the Act. To achieve this aim SLC need accurate personal information about you. Please help SLC to take prompt and efficient action in informing us of any changes to your personal circumstances by contacting SLC in writing at the address listed for SLC's Headquarters. SLC will correct your account details as soon as possible, and notify any of the other parties to whom such personal data may have been supplied in accordance with the preceding paragraph.
Your personal information will not be disclosed to any other party, except in the following instances permitted by law:

where we are legally compelled to do so;
where there is a duty to the public to disclose;
where disclosure is required to protect our interest; (this will not be a reason for disclosing your personal information to anyone else for marketing purposes);
where disclosure is made at your request or with your consent.

Certain information collected may be classified as sensitive and SLC can only use such data where they have your explicit consent or where one of the other requirements in the Data Protection Act 1998. This data relates to racial or ethnic origin, political opinions, religious beliefs, physical or mental health, criminal proceedings and offences, trade union membership and sexual life.

SLC may monitor usage of this website to enable us to update and tailor same to the needs of our users. We may also keep a record of those links which are most regularly used, thus enabling us to provide the most helpful information to our users. As part of the operation of our service, some of our web pages may use cookies (and other tracking technologies). A "cookie" is a small text file downloaded on your computer's hard drive a cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. This enables us to collect information such as the time spent on our website and the pages used. The cookies on this website are only valid whilst you are using our service and expire when you log out and close your browser window.

SLC do not conduct any long-term tracking your visits to our site with cookies and you can always delete your cookies when you are deleting your temporary internet files. However, you should note that this will affect all sites that have provided cookies, not just ours. Further information on deleting or controlling cookies is available at www.aboutcookies.org . It should be noted that our website will not work without cookies.
If you have any questions or concerns about the use of your personal information, please contact SLC at the address listed for SLC's Headquarters.

4. Copyright

All intellectual property and copyright in the design and layout of this website and the material and information published on its pages are vested in SLC. You may not copy any part of the site or do any other act in relation to any part of the site that is prohibited by copyright other than the following:-

you may print or download to a local hard disk any page for your personal and non-commercial use only;
in material issued to third parties you may quote from the site provided you give due accreditation to the author and to SLC.
note that documents or other information printed or downloaded to a local hard disk from the website automatically become 'uncontrolled' immediately the moment they are printed or downloaded. The only 'controlled' (i.e. 'current') versions are those on the website.

Permission to use or reproduce any of this material in any manner other than as listed above should be directed to SLC. You must not modify the paper copies of any materials you have printed off or downloaded unless you have been authorised to do so by SLC albeit you may make annotations or notes on paper copies you have printed off for your own personal use.

5. Linking Policy

Certain links in this website will lead to websites that are not under the control of SLC. When you activate these you will leave this website. SLC has no control over and accepts no liability in respect of materials, products or services available on any website which is not under the control of SLC. SLC is providing these links to you only as a convenience, and inclusion of any link does not imply endorsement by SLC of the site.

You may link to our website, providing you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to establish any form of association, approval or endorsement on our part where none exists.

6. Disclaimer

The material and information contained on this website is for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, SLC makes no representations or warranties of any kind, expressed or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk.

To the extent not prohibited by law, in no circumstances shall SLC be liable to you or any third party for any loss or damage (including, without limitation, damage for loss of business or loss of profits and consequential losses), arising directly or indirectly from your use of, or inability to use, this site or any of the material contained in it and SLC expressly encludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

SLC is not liable for the contents, reliability or availability of any external internet sites listed, nor does it necessarily endorse any views or services mentioned within them. SLC has no control over the Internet and takes no responsibility for service interruption or the transmission of viruses or other malicious computer code through this website. SLC do not guarantee that this website, or any part of it, will be available for access at any particular time or times.

7. Passwords

Where we have given you (or where you have chosen) a username and password and/or secret question which enables you to access certain parts of our site you are responsible for keeping these details confidential. We ask you not to share this login and/or password with anyone.

8. Indemnity

You agree to indemnify and to keep SLC indemnified for and against any costs, claims, demands, expenses and liabilities suffered by SLC arising from or which is directly or indirectly related to your access to and/or use of the website.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed and will be interpreted in accordance with the English Courts. The English Courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of, or in connection with, these terms and conditions although we reserve the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country.

10. Changes to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time by posting revisions on the site, in each case with effect from the date on which the amendment is posted on the website. You should check the website from time to time to review the then current terms and conditions. Your continued use of the website will be deemed to indicate your acceptance of the amended terms and conditions.

11. Termination

These Terms and Conditions and your registration on this website may be terminated by you on written notice to SLC in writing to SLC at 100 Bothwell Street, Glasgow, G2 7JD.

Content Standards

These content standards apply to all information which you provide to us ("information"). You must comply with the spirit of the following standards as well as the letter. These standards apply to all information you provide to us, in whole or in part.

Information must:

Be true and accurate in all respects.
Comply with applicable law in the United Kingdon and in any country from which it is posted.

Information must not:

Be likely to deceive any person
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Advocate, promote or assist any unlawful act such as (by way of example only) credit card fraud, copyright infringement or computer misuse.